Shipping Details
We offer domestic and international delivery services via Ninja Van and JnT (Sabah,Sarawak and Labuan).
Tracking number will be provided through email once we have shipped out your order. If you have not received your order within 5 working days, please contact hermosa.wear@gmail.com
Postage charges
a. Domestic Delivery
Postage fees for domestic delivery are as below:
East Malaysia – RM 9.00
Sabah & Sarawak – RM 13.00
For the first 1KG and subsequent additional gram is as per Ninja Van and JnT Tariff Rate.
b. International Delivery
We charge based on DHL International postage fees. Click here to view more information on DHL International Shipping.
At Hermosawear, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward Return & Exchange Policy to ensure your peace of mind. Please review the following guidelines for returns and exchanges:
To initiate a return, please follow these steps:
Please note that shipping costs associated with the return are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped or damaged item).
If you would like to exchange a product for a different variant or item, please follow the return process outlined above. Once we receive and approve the returned item(s), you will be issued a refund according to our refund policy. You can then place a new order for the desired item(s) on our website.
In the rare event that you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue promptly and provide instructions for returning the item, if necessary.
Certain items are non-returnable and non-refundable, including but not limited to:
If you have any questions or need further assistance regarding our Return & Exchange Policy, please contact our customer support team using the contact details provided on our website. We are here to help!
However,customers are advised to notify us at sales@Hermosawear.com.my by quoting the order number and the product details.
At Hermosawear, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward Return & Exchange Policy to ensure your peace of mind. Please review the following guidelines for returns and exchanges:
To initiate a return, please follow these steps:
Please note that shipping costs associated with the return are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped or damaged item).
If you would like to exchange a product for a different variant or item, please follow the return process outlined above. Once we receive and approve the returned item(s), you will be issued a refund according to our refund policy. You can then place a new order for the desired item(s) on our website.
In the rare event that you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue promptly and provide instructions for returning the item, if necessary.
Certain items are non-returnable and non-refundable, including but not limited to:
If you have any questions or need further assistance regarding our Return & Exchange Policy, please contact our customer support team using the contact details provided on our website. We are here to help!
However,customers are advised to notify us at sales@Hermosawear.com.my by quoting the order number and the product details.
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